Privacy Policy – Forensic Claims & Risk Consulting (FCRC)

Last updated: 23 November 2025

Forensic Claims & Risk Consulting (“FCRC”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you consent to the practices described in this policy.

1. What Personal Information We Collect

We may collect the following types of information:

Information you provide to us directly

  • Your name, phone number, address, and email

  • Information submitted through the website or a Contact Us form

  • Documents or details provided when engaging our services

  • Business, insurance or claim-related information

  • Payment details (when applicable)

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and analytics (e.g., Google Analytics)

Sensitive information

We generally do not collect sensitive information unless required for a specific engagement and provided with your consent.

2. How We Collect Personal Information

We collect information:

  • When you contact us through our Contact Us page

  • When you engage FCRC for services

  • When insurers, brokers, loss adjusters or clients provide your details to us

  • Automatically via cookies, analytics tools, and website tracking technologies

  • From publicly available sources such as LinkedIn, ASIC registers, or industry directories

3. Why We Collect Your Information

We collect, hold and use personal information to:

  • Provide claims preparation, BI review, advisory or training services

  • Respond to enquiries submitted through our Contact Us page

  • Manage client relationships

  • Comply with regulatory and legal obligations

  • Administer and improve our website and services

  • Manage internal processes, accounting, and record-keeping

  • Provide updates or information you request

We do not use your information for unrelated secondary purposes unless required by law.

4. Disclosure of Personal Information

We may disclose your information to:

  • Brokers, insurers, adjusters or parties involved in a claim

  • IT providers, accountants, or administrative service providers

  • Legal representatives

  • Regulators or authorities (where required by law)

  • Your authorised representatives

We do not sell or share your personal information for marketing purposes.

5. Overseas Disclosure

Personal information is typically stored within Australia.
However, some third-party service providers (e.g., email, cloud storage or website hosting) may store data overseas. We take reasonable steps to ensure the protection of your information in these circumstances.

6. Security of Your Information

We take reasonable steps to protect personal information from:

  • Loss or theft

  • Misuse or interference

  • Unauthorised access or disclosure

Measures include secure storage, restricted access, and industry-standard cybersecurity protections.

7. Access and Correction

You may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate, outdated, or incomplete information

To make an access or correction request, please contact us via our Contact Us page.

We will respond within a reasonable timeframe.

8. Cookies and Website Tracking

This website may use:

  • Cookies

  • Tracking pixels

  • Analytics services (such as Google Analytics)

Cookies help improve user experience and website performance. You can disable cookies in your browser settings, although this may impact website functionality.

9. Complaints About Privacy

If you believe your privacy has been breached, or you have concerns about how we handle personal information, please lodge an enquiry through our Contact Us page.

We take privacy complaints seriously and will respond promptly.

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this website with the revised effective date.
By continuing to use this website, you accept the updated policy.

11. Contact Us

For all privacy enquiries, requests, or concerns, please contact us through our website’s Contact Us page.